FAQs

ANSWERS TO YOUR QUESTIONS

SHOPPING INFORMATION

 

HOW MUCH DOES SHIPPING COST?

FREE SHIPPING ON ALL ITEMS shipped in the United States

International shipments will be charge to customer 

Returns to be paid by customer with a Return Authorization 

HOW LONG WILL IT TAKE TO GET MY PACKAGE?

After processing and leaving the warehouse, items usually take between 14 and 35 days to arrive at their destination but may take longer due to Covid-19

DO YOU SHIP INTERNATIONALLY?

Yes, we ship worldwide.

WHAT SHIPPING METHODS ARE AVAILABLE?

We only use standard shipping method to ship the products internationally. 

PAYMENT INFORMATION

WHAT PAYMENT METHODS ARE ACCEPTED?

We accept PayPal and options to pay with debit or credit cards.

IS BUYING ON-LINE SAFE?

Before you type your card details into a website, ensure that the site is secure. Look out for a small padlock symbol in the address bar (or elsewhere in your browser window) and a web address beginning with https:// (the s stands for 'secure').

Orders and Returns

HOW DO I PLACE AN ORDER?

Its very simple, browse our website for the products. Add the items to the cart and follow the steps at the checkout.

WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?

We are here to help!!
Email us at: customerservice@thesafetypetstore.com  Please allow up to 24 hours for response.

HOW DO I TRACK MY ORDER?

We will send you the tracking number of the items you ordered.